Frequently Asked Questions

Archive 2025-2026

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Insurance ID Card & Other Resources

School Information

Insurance ID Card

Account Information

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible to Enroll in Student Health Insurance Plan?

Cost Sheet

Online Enrollment Periods

Fall - 06/17/2025 - 09/08/2025

Spring/Summer - 11/10/2025 - 01/31/2026

Summer - 04/20/2026 - 06/02/2026

Online Enrollment

Students with a Qualifying Life Event

Opt-Out

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Fall - 06/17/2025 - 09/08/2025

Spring/Summer - 11/10/2025 - 01/31/2026

Claims

Regulatory Notices

Dental and Vision Options

Optional Dental Plan

Offered in partnership with Guardian Dental

Optional Vision Plan

Offered in partnership with VSP

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
PO Box 981106
El Paso, TX  79998
1 (877) 480-4161
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

24/7 In the Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected

VSP Vision

This service is not administered by Academic HealthPlans.

Guardian Dental

This service is not administered by Academic HealthPlans.
1 (866) 569-9900
Monday - Friday 9 AM - 9 PM EST